Job Title: Sales Account Administrator
Department: Sales
Location: Hollywood, CA
Reports to: Executive VP
Position Overview
MelroseMAC, a leading provider of communication technology solutions, is looking for a detail-oriented and proactive Sales Account Administrator to support our dynamic sales team. This role involves administration of client accounts, coordinating sales activities, and ensuring exceptional customer experiences. If you are resourceful, detail-oriented, thrive in a fast-paced environment and are passionate about supporting business growth, we want to hear from you!
Key Responsibilities
Sales Support and Coordination
- Process quotes, purchase orders, and invoices with accuracy and timeliness.
- Monitor order statuses to ensure timely delivery and provide regular updates to clients.
- Collaborate with account manager, logistics, finance, and technical teams to streamline sales processes and resolve issues.
Client Relationship Management
- Act as a point of contact for routine client inquiries, providing exceptional service and prompt solutions.
- Maintain and update client account records using system requirements.
- Assist in resolving client concerns and escalate issues when necessary to ensure satisfaction.
Administrative Duties
- Schedule and organize client meetings, sales calls, and team events.
- Prepare sales presentations, reports, and necessary client documentation.
- Manage the sales team’s calendar and assist with travel arrangements as needed.
Data Management and Reporting
- Maintain accurate sales data, forecasts, and pipeline metrics in the CRM system.
- Generate and distribute regular sales performance and activity reports.
- Identify trends or inefficiencies in sales operations and propose process improvements.
Collaboration
- Liaise between the sales team and other departments to coordinate efforts and meet client needs.
- Support onboarding of new clients by working with sales and technical teams to ensure services are set up effectively.
Qualifications and Skills
- Experience: 2+ years in sales support, administrative, or customer service roles, preferably in the technology or communication industry.
- Technical Skills: Proficiency in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Organizational Skills: Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
- Communication Skills: Strong verbal and written communication skills, with a customer-focused mindset.
- Education: Bachelor’s degree in business administration, communications, or equivalent experience.
Work Schedule
- Full-time position, Monday–Friday, 9:00 AM – 6:00 PM (1-hour lunch).
- This is an in office-based role; remote work is not available.
Hourly Rate:
$25.00 - $35.00 per hour, dependent on experience.
About MelroseMAC
MelroseMAC is a trusted leader in delivering cutting-edge communication technology solutions. Our mission is to empower businesses with reliable, efficient, and innovative tools to stay connected and competitive.
MelroseMAC is an equal-opportunity employer committed to fostering an inclusive and diverse workplace.
